The Facebook White Screen of Death – a Workaround

After experiencing the White Screen of Death (WSoD) for a second time, I thought I’d share some preventative measures that could help others if they experience WSoD. It’s not meant as a slight against Facebook, but rather to help others avoid similar situations.

Facebook White Screen of Death

When I first encountered the white screen of death back in 2017, it sent me into a tailspin. It made me wonder if I had been banned from Facebook. Was there something wrong with my computer? Would I be able to survive without Facebook? Pardon the dramatics but it was fraught – Facebook being a big part of my business as a social media pages manager and groups admin.

After searching the web for hours looking for solutions, nothing worked…

I reported the situation to Facebook 8 times over 11 days in total, was anyone receiving me? I did not know, I’m not sure if they fixed things at the end of 11 long days, but I was certainly grateful it was resolved…

Fortunately, the white screen of death only effects desktop/laptop computers, so you can still access social media sites from mobile devices. However, using a laptop or desktop computer is definitely more convenient than using a mobile device for certain features and functionality that I required, this said everyone’s different.

The second time this happened I found some additional more recent fixes online and tried one which didn’t work – it reportedly worked for others though so it might be worth you having a quick look. Please don’t get swamped for days watching endless videos and trying fixes though as that can eat up so much of your time which can be put to better use.

Learning from past experience, I got swiftly into action implementing all the lessons from the first WSoD episode. Don’t you love it when a previous challenge proves a valuable lesson?

Advance workaround measures for the White Screen of Death

If you manage multiple Facebook pages or groups and want to use a laptop, here are some advance measures to workaround the WSoD should you ever encounter it (you’ll be glad you did this):

– Create a separate personal Facebook account for backup purposes
– Give the backup profile admin rights to all pages you manage; tell your clients you’re doing so
– Add the backup profile as a friend on your real profile – this enables you to add the backup as an admin to any new pages or pages you may have missed
– Make sure relevant business pages are admins of any groups you manage so that you can interact in the groups from the pages

How to Troubleshoot the White Screen of Death

– Check it’s not a tech, browser or cache thing – log in and out of Facebook, switch your computer off and on, try another browser, clear your cache – just in case…
– Update 28th July 2022 – there used to be a “report to Facebook” option on this link which bypassed the WSoD, this has been replaced by Facebook with some suggestions so I’m leaving the link and will update this blog if I find the report feature again https://www.facebook.com/help/contact/357439354283890
– Report daily to Facebook if you can
– Search for some fixes if you need them, but don’t spend excessive time on this
– Then CHILL OOT* and get on with your work! Use your phone to access and interact on Facebook with your personal profile, and your computer to access business profiles with your backup profile.

All of this saved me SO much time and turmoil the second time round – I took it in my stride. I hope this helps you too – contact or comment if you’d like a chat. I help people with their Facebook pages on a regular or ad hoc basis in Scotland and beyond.

Take care and see you on the other side ✌️❤️ Karen

*(from the Scottish word meaning out)

Comments ( 4 )

    • hi Beth, I just noticed the other day that Facebook has changed where the link leads to – it used to allow you to report despite the white screen. I haven’t looked at the options on the new link in depth yet but some might still be useful, are you able to access it on your phone? Usually the white screen of death is only on the laptop which is a relief, thanks for your comment, let me know if I can help further, all the best, Karen

  • No, you link does not work. You never offered an option and without access (login access) one cannot tell facebook anything.

    • hi Bill, the link does work – I just tried it. When I wrote this blog the link directed to a report to Facebook option which worked despite the white screen as the blog says, Facebook have now changed it to a “fix a login problem” pages – I’ve not checked out all the options there yet, all the best, Karen

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