The Facebook White Screen of Death – a Workaround
Having experienced the White Screen of Death on Facebook for a second time recently, I thought I’d blog some preventative measures that might be useful should it affect you.
The first time I encountered the White Screen of Death back in 2017 it sent me into a tail spin to say the least – wondering all kinds of things – had I been banned or reported, was I in Facebook jail, was there something wrong with Facebook, was something wrong with my computer, would I live to tell the tale? (excuse the drama but I won’t lie, it was fraught – Facebook being a big part of my business with the pages and groups I manage).
I trawled the web for days looking for and trying out fixes, nothing worked…
I reported the situation to Facebook 8 times over 11 days in total, was anyone receiving me? I didn’t know, I’m not sure if that’s what fixed things at the end of 11 long days, I was just grateful it was resolved…
Thankfully the White Screen of Death only affects laptops and computers – you can still access Facebook on mobile devices and that’s a HUGE saving grace – albeit things can take a bit longer if you’re used to working with software and items stored on your computer – which I am for the convenience of program availability, and screen and memory size.
The second time round I found more recent fixes available online and tried one which didn’t work – it reportedly worked for others though so it might be worth having a quick look. Don’t get swamped for days watching endless videos and trying fixes though – doing so can eat up so much time which can be put to better use.
Having learned not to trawl the web for days panicking, and with the benefit of hindsight I got swiftly into gear implementing all the lessons from the first White Screen of Death episode. Don’t you just love it when a previous challenge shows itself as a valuable lesson? I’m so thankful the first time this happened was not in the midst of a global pandemic, for that might have just sent me over the edge (yes more drama, but this pandemic has rattled many of us, I’m no exception…).
If you manage multiple pages or groups and want to use a laptop, here are some advance measures to workaround the White Screen of Death should you ever encounter it (you’ll be glad you did this):
– Make a backup personal Facebook profile
– Give that profile admin rights to all the pages you manage; tell your clients you’re doing so if that applies
– Befriend the backup profile from your real profile. I’d missed giving a page’s admin rights to the backup profile the second time, but was able to add Backup Karen as an admin to the page because we were friends, Backup Karen was not already liking the page either, so it took a few hours to be able to get her selected as an admin, had I done that in advance it would have saved even more time
– Make sure relevant business pages are admins of any groups you manage, so that you can interact in your groups from the page
When you see the White Screen of Death:
– Check it’s not a tech, browser or cache thing – log in and out of Facebook, switch your computer off and on, try another browser, clear your cache – just in case…
– Report immediately to Facebook using this link which will work on your computer even though you can’t see Facebook when logged in https://www.facebook.com/help/contact/357439354283890
– Report daily to Facebook thereon after
– Search for some fixes if you want, but don’t spend inordinate days on this
– Then CHILL OOT* and get on with your work! Use your phone to access and interact on Facebook with your personal profile, and your computer to access business profiles with your backup profile.
All of this saved me SO much time and turmoil the second time round – I took it in my stride. I hope this helps you too – shout me if you’d like a chat.
Take care and stay safe – and see you on the other side ✌️❤️ Karen
*(from the Scottish word meaning out)